COVID-19 Support Hub

Communication

Let's flatten the curve! Barber Insurance is no longer accepting walk-ins. Rest assured, our "Virtual Office" is OPEN by phone and firing on all cylinders. We can be reached during normal business hours by phone or email.

Please bear with the background noise as we adjust to working from home. Expect the occasional barking dog or whining child during our chats. We're all doing our best to adjust to this new dynamic and appreciate your patience.

Payment

Payments can be made online as usual (through your provider, check your latest bill for details) or through our website, here. Many of our companies are working with customers who are experiencing financial hardship due to Coronavirus. Read up on this below!

Payment by check: Please drop or mail check/money order WITH APPLICABLE BILL. Please call us to clarify if you cannot include bill with dropped payment. WE LEGALLY CANNOT ACCEPT CASH FOR PAYMENTS THAT ARE NOT IN PERSON.

COVID-19 Adjustments by Company

Aegis
No updates about COVID-19 (as of 4/8/2020).

American Collectors Insurance (Classic Car Owners)
Resources available here. Business hours have not changed. Online chat services available.

American Modern
Information here. Please note slight adjustment to business hours: Customer Service is open with full phone support, 10AM - 7PM EST. Closed from 2 - 3PM EST. Chatbot available.

Applied Underwriters (Worker's Comp)
No updates about COVID-19 (as of 4/8/2020).

Bankers Insurance Group
No updates about COVID-19 (as of 4/8/2020).

Bristol West Insurance Group
Open for support during normal business hours. May be able to offer assistance to customers experiencing financial hardship. Learn more here.

California Fair Plan
No updates about COVID-19 (as of 4/8/2020).

CNA
Through June 1st, CNA will suspend all policy cancellations for non-payment, waive all late fees, and continue regular premium billing. See how they're adapting here.

Dairyland
Offering a financial grace period (upon request) for premium payments through May 15th, 2020. Your coverage will be uninterrupted during this period, but you must make a payment by May 15, 2020, to avoid a lapse in coverage after that date. Call 800-334-0090 to make your request. Has options available for those experiencing financial difficulty at this time. Learn more here.

Foremost
If your household was directly affected by the novel coronavirus (COVID-19) and you are unable to pay your bill, we may be able to assist you. Foremost is extending a grace period for late payments until at least May 1, 2020. If your payment is late during this time, we will send you a reminder bill with an extended due date (rather than a cancellation notice for non-payment). This process will happen automatically; there is no need for you to call us to request an extension. Learn more about their adjustments here.

Golden Eagle Insurance
https://www.goldeneagle-insurance.com/
No updates about COVID-19 (as of 4/8/2020).

Imperial PFS
Open remotely during normal business hours. Learn more here.

Infinity
Online communication encouraged, but functioning as a remote office. See more about their approach here.

Kemper
Processing all office tasks remotely, web access of your account details and online payments are encouraged at this time to keep wait times down. Learn more here.

Liberty Mutual
We have automatically stopped charging late fees and have temporarily paused personal auto & home coverage cancellations due to non-payment from March 23 through May 22, 2020, or later as directed by your state. We are also extending payment dates if needed. Personal auto insurance customers will receive a 15% refund on two months of their auto premiums, as of April 7, 2020, pending regulatory approval. The refunds will begin in April and will be issued either by check or in the manner you made your most recent payment. The payments will happen automatically, and you do not need to call us to receive the refund. See how else they're managing during this time of crisis here.

Lloyd’s
No updates about COVID-19 (as of 4/8/2020).

MAPFRE
Open during normal business hours. Digital and online communication is encouraged for claims and appraisals alike. Learn more about their approach here.

Markel
No updates about COVID-19 (as of 4/8/2020).

Mercury Insurance
Available during business hours by phone, but experiencing longer than usual wait times. Online communication is recommended. They are planning a 15% refund on April and May premiums, more details to come. They also have options available for those experiencing financial difficulty at this time. Learn more about it here.

National General
We will make every effort to apply reasonable flexibility and create solutions to help you maintain coverage. For businesses, please know that we are here to provide assistance and support in any way possible. Please reach out to your National General representative for more information on how we can help you alleviate some of the unexpected burdens that COVID-19 has presented. The independent agents and brokers in your community are managing their offices remotely or with limited staffing. In the event that you cannot reach your agent due to a temporary closure, please contact us for support by calling 1-888-293-5108. We also encourage you to use our online resources Learn more here.

Pacific Specialty Insurance Company
Call wait times are longer than usual. They strongly encourage you to make payments online if possible. Learn more here.

Philadelphia Insurance
Thank you for your patience and understanding as we may have temporary disruptions as we adjust. Learn more here.

State Compensation Insurance Fund

State Fund has placed a moratorium on policy cancellations and late payment penalties. It will also extend credit to any business negatively impacted by COVID-19 events and offer businesses the ability to adjust their payroll reporting. Because the health and safety of California business owners, workers, and its own employees is its highest priority, State Fund is postponing all site visits. Read more about their approach here.

Stillwater Insurance Group
Effective immediately, we are waiving NSF and late fees in all states. We are also willing to help with billing and payment issues. If you are experiencing financial difficulties as a result of the Coronavirus, give us a call toll-free at (855) 712-4092 to discuss how we might be of assistance. Our customer service team is available and ready to assist you Monday-Friday from 8am-9pm EST, and Saturday from 8am-3pm EST. Learn more here.

Travelers Insurance
Providing billing relief for all U.S. customers, including suspending cancellation and nonrenewal of coverage due to nonpayment through May 15, 2020 (no interest, late fees or penalties will be charged). Giving U.S. personal auto insurance customers a 15% credit on their April and May premiums. Adjusting the claim inspection process to rely more heavily on state-of-the-art digital and virtual tools. Learn about how they're adjusting here.


USLI
We encourage all Direct Bill policyholders experiencing difficulty with premium payments to contact us to discuss options. Our Instant Access team can be contacted at (866) 632-2003 for further assistance. We have suspended all cancellations for non-payment at the present time to provide financial relief to our policyholders. Our Direct Bill minimum premium requirements will be waived when requested at time of binding, and any of our bill plans will be made available in order to ease any immediate financial burden. Existing policyholders can contact us to discuss options for changing their current payment plan to allow for a longer payment schedule. We have temporarily stopped ordering all inspections. We will resume ordering inspections at a later date. More updates available here.

Zurich Insurance
Zurich has put together a hub of resources for their customers. Accessible here.

Resources

Sonoma County Information: SoCoEmergency

 

Be kind, be careful, be compassionate, support local businesses and take care of yourself. We're all in this together despite our social distancing.