COVID-19 Support Hub
Let's flatten the curve! Barber Insurance is no longer accepting walk-ins. Rest assured, our "Virtual Office" is OPEN by phone and firing on all cylinders. We can be reached during normal business hours by phone or email.
Please bear with the background noise as we adjust to working from home. Expect the occasional barking dog or whining child during our chats. We're all doing our best to adjust to this new dynamic and appreciate your patience.
Payments can be made online as usual (through your provider, check your latest bill for details) or through our website, here. Many of our companies are working with customers who are experiencing financial hardship due to Coronavirus. Read up on this below!
Payments online with a card through your provider or through us are easiest. However, if you need to pay by check: Please drop or mail check/money order WITH APPLICABLE BILL. Please call us to clarify if you cannot include bill with dropped payment. WE LEGALLY CANNOT ACCEPT CASH FOR PAYMENTS THAT ARE NOT IN PERSON.
COVID-19 Adjustments by Company
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Information here. Chatbot available. We're committed to helping those experiencing hardships. Contact our Customer Service Center to discuss payment options. Automated payment via phone 800-543-2644
Bankers Insurance Group
We are encouraging our agents to recommend Bankers’ self-inspection (SMS text messaging) program to their customers, when necessary. Our self-inspection program is an excellent alternative to an in-person inspection. Reach out via email with questions.
Bristol West Insurance Group
Open for support during normal business hours. May be able to offer assistance to customers experiencing financial hardship. Learn more here. Customer service 1-888-888-0080.
California Fair Plan
No adjustments listed.
Our billing accommodations come in the form of waiving fees, offering extended grace periods for payments, or accepting a nominal payment that would ensure you have adequate insurance coverage. Additionally, we’ve extended the current inclusion of food delivery coverage to May 29, 2020. Call 800-334-0090 to make your request. Has options available for those experiencing financial difficulty at this time. Learn more here.
If your household was directly affected by the novel coronavirus (COVID-19) and you are unable to pay your bill, we may be able to assist you. Foremost is extending a grace period for late payments until at least May 25, 2020. If your payment is late during this time, we will send you a reminder bill with an extended due date (rather than a cancellation notice for non-payment). This process will happen automatically; there is no need for you to call us to request an extension. Learn more about their adjustments here.
Open remotely during normal business hours. Customers are reminded and encouraged to access account status, make payments, and monitor account activity any time, from anywhere at ipfs.com. Our mobile app, IPFS Connect® is also a valuable asset to help you navigate the premium finance elements of your everyday business. Learn more here.
Processing all office tasks remotely, web access of your account details and online payments are encouraged at this time to help keep wait times down. With less cars on the road, there are fewer accidents. To that end, Kemper’s personal auto customers who have a policy in force as of April 30 will be credited 15% of their April premiums in May and customers with a policy in force as of May 31 will be credited 15% of their May premiums in June. There is no action required on your part, and the credits will be applied directly to your policy. If you have already paid your policy in full, you will receive a refund of the credited amounts. Learn more here.
From March 23 through June 15, 20201, we automatically waived all late fees and continued insurance coverage for customers with overdue payments. To make it easier for customers who are behind in payments, we’re proactively taking the following actions:
- If you pay monthly on our direct bill payment plan with two or more bills remaining and have an outstanding balance on your policy as of June 15, this balance will be spread out over the remaining bills in your policy period. Your new monthly bill amount will be higher to account for the previous unpaid balance. For example, if you owe $100 and have 10 months left on your policy, we will add $10 to each month.
- If you pay monthly on our direct bill payment plan and have one payment or fewer remaining in your policy term, your outstanding balance will be transferred to your renewal policy and spread out over your future policy term.
- If you pay annually, semi-annually or quarterly on our direct bill payment plan and currently have an outstanding amount due, please go online or contact us to make a payment to avoid receiving a cancellation notice. In addition, we have alternate payment options you may find helpful at this time, such as changing to a monthly payment plan
- The easiest way to see your billing amount going forward and to manage your billing preferences is through our app or online.
Customers who did not have an outstanding balance as June 15, 2020, will not see any changes to their current payment arrangements.
See how else they're managing during this time of crisis here.
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Open during normal business hours. Digital and online communication is encouraged for claims and appraisals alike. MAPFRE is committed to helping policyholders facing difficulties as a consequence of the COVID-19 pandemic. In an effort to protect each other, and to help stop the spread of COVID-19, we know that many of you are staying at home and driving less. The MAPFRE Insurance Staying Home Refund will credit 15% of premium for two months to all active personal auto policyholders, including motorcycles written on a personal auto policy. The credit will be issued by June 30, and no action is required by policyholders to receive the credit. One combined credit will be issued for both months. A partial credit will be issued to customers active for only one of the months for which we are offering a credit. Personal auto policyholders will be issued a credit regardless of payment status. Installment customers: Credit will appear as a line item on your invoice. Paid-in-full customers: A check will be sent to the address on file. During this crisis, we will extend coverage for customers whose job responsibilities now include using their personal vehicles to make food, grocery, pharmacy and medical supply deliveries. It is not necessary for our personal lines automobile customers to take any action to receive this benefit, and there is no additional charge. Contact them for support Monday-Friday 8am-5pm. Learn more about their approach here.
For our policyholders who notify us they cannot pay their premiums due to events related to COVID-19, beginning March 27, 2020, we are initiating a temporary 60-day voluntary hold on cancellations and nonrenewal notices through May 31, 2020, or later as directed by state regulations. While we will continue to bill them for premiums, payments will be deferred. In addition Markel Specialty will not cancel for non-payment and will waive any late fees during this hold. In all cases, Markel Specialty is following state regulatory guidelines, which we continue to monitor and evaluate on a daily basis. We are also committed to working with policyholders with additional needs on a case-by-case basis. Please understand that response and call times may be longer than usual. We encourage you to take advantage of our online account portals to manage your policy, make a payment, and more. Learn about the steps they're taking here.
Available during business hours by phone, but experiencing longer than usual wait times. Online communication is recommended. We are giving back 15% of monthly personal auto insurance premiums, 10% of monthly business auto premiums, and 15% of select commercial multi-peril policy monthly premiums for two (2) month-long periods. In California, the giveback period calculation begins on March 19, coinciding with Governor Newsom’s stay-at-home order, and in all other states it will begin on April 1. A credit will be applied to customer accounts in early May, and a second credit will be applied in early June. This is an everchanging situation, however, so Mercury’s response may continue to evolve as the pandemic continues. Learn more about it here.
We will make every effort to apply reasonable flexibility and create solutions to help you maintain coverage. For businesses, please know that we are here to provide assistance and support in any way possible. The independent agents and brokers in your community are managing their offices remotely or with limited staffing. In the event that you cannot reach your agent due to a temporary closure, please contact us for support by calling 1-888-293-5108. We also encourage you to use our online resources. Learn more here.
Thank you for your patience and understanding as we may have temporary disruptions as we adjust. PHLY will offer reasonable accommodations to prevent any policyholder facing a financial hardship from losing their insurance coverage including: extension of premium grace periods, waiver of late fees, a voluntary hold on cancellations for non-payment of premiums, not reporting late payments to credit rating agencies during our extended grace periods; and other policyholder benefits mandated by state insurance departments as a result of the COVID-19 pandemic. Learn more here.
State Compensation Insurance Fund
State Fund has placed a moratorium on policy cancellations and late payment penalties. It will also extend credit to any business negatively impacted by COVID-19 events and offer businesses the ability to adjust their payroll reporting. Because the health and safety of California business owners, workers, and its own employees is its highest priority, State Fund is postponing all site visits. We’ve established a fund called the Essential Business Support Fund, is a $50-million fund designed to assist policyholders that are essential businesses as defined by Governor Newsom’s Executive Order N-33-20. Effective immediately, accepting any claim by an essential worker—as defined by Governor Newsom’s Executive Order N-33-20—for a diagnosed case of COVID-19 regardless of whether or not that worker can demonstrate the virus was contracted during the course of employment. The diagnosis must include a confirmed positive test for COVID-19 and must occur during the period of time between when the Governor issued his stay-at-home order and before that order is lifted. Read more about their approach here.
Stillwater Insurance Group
Effective immediately, we are waiving NSF and late fees in all states. We are also willing to help with billing and payment issues. If you are experiencing financial difficulties as a result of the Coronavirus, give us a call at (855) 712-4092 to discuss how we might be of assistance. Our customer service team is available and ready to assist you Monday-Friday from 8am-9pm EST, and Saturday from 8am-3pm EST. Learn more here.
Providing billing relief for all U.S. customers, including suspending cancellation and nonrenewal of coverage due to nonpayment through June 15, 2020 (no interest, late fees or penalties will be charged). Giving U.S. personal auto insurance customers a 15% credit on their April, May, and June premiums. Adjusting the claim inspection process to rely more heavily on state-of-the-art digital and virtual tools. Learn about how they're adjusting here.
We encourage all Direct Bill policyholders experiencing difficulty with premium payments to contact us to discuss options. Our Instant Access team can be contacted at (866) 632-2003 for further assistance. Effective May 1, 2020, we have resumed the issuance of non-payment cancellations except in the following states where non-payment cancellation is not yet permitted. We have temporarily stopped ordering all inspections. We will resume ordering inspections at a later date. More updates available here.
Be kind, be careful, be compassionate, support local businesses and take care of yourself. We're all in this together despite our social distancing.